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POSTAGE COST

HOW TO FIND OUT THE COST OF POSTAGE: Just go to the checkout pages and it will be worked out for you. If you are outside UK, click on your country. You don't need to pay anything until you are transferred to Protx/Sagepay or PayPal at the end of the checkout process.

FREE POSTAGE IN UK FOR ALL ORDERS OVER £50

We are happy to answer queries by e-mail, and try to reply within hours of you sending it.

E-mail:

Or call customer information: 0845 370 3773

UK ORDERS: FREE POSTAGE IN UK ON ORDERS OVER £50!

All items are sent by Signed For Delivery. Choose from

STANDARD(Royal Mail 2nd Class) DELIVERY - ADD £3.50 PER PARCEL (USUALLY 2-3 DAYS FOR DELIVERY)

FIRST CLASS DELIVERY - ADD £4.50 PER PARCEL (USUALLY 1-2 DAYS FOR DELIVERY )

NEXT DAY DELIVERY IN UK - ADD £7.50 PER PARCEL (order before 2 p.m. and get it next day)

INTERNATIONAL ORDERS - POSTAGE PRICED AS FOLLOWS: EUROPE & EIRE - ORDERS UP TO THE VALUE OF £19.99: £5, UP TO THE VALUE OF £40 POSTAGE COSTS £7.50 , UP TO £60 - POSTAGE COSTS £10, UP TO £100 - POSTAGE COSTS £12.50, UP TO £150 - POSTAGE COSTS £16.00 UP TO £200 - POSTAGE COSTS £20.00 £200+ POSTAGE COSTS £22.50

REST OF THE WORLD - ORDERS UP TO THE VALUE OF up to £20 - POSTAGE COSTS £8.00, up to £40 - POSTAGE COSTS £10.00, up to £60 - POSTAGE COSTS £15.00, up to £100 - POSTAGE COSTS £17.50, up to £150 - POSTAGE COSTS £22.50, up to £200 POSTAGE COSTS £27.50

All items are sent by International Signed For Delivery (usually 5-7 days but can take up to 3 weeks)

Orders can be placed securely online, or ring 0845 370 3773 to order by phone through our secure Streamline server. OPEN 24 HOURS PER DAY, 7 DAYS A WEEK!

If you go to checkout, the cost of postage will come up automatically. Click on the drop-down menu for the country of destination and postage will be calculated for you. Postage in UK is free for orders over £50 (nb: items returned for refund, which bring the total spent to less than that amount, will be refunded less the full postage cost of all items sent).

We try to send items within 24 hours of orders being placed and if we do not have it in stock we will either e-mail or telephone you and offer an alternative or give you a waiting time if it is about to come into stock. The website is updated daily and everything that is online is in stock, unless someone has ordered the last one just before you placed your order, in which case we will try to order it for you. (New orders take up to 10 days to arrive)

Please note that there may be an extra shipping cost for heavy items (boots, shoes, leather coats, heavy trousers etc). We will contact you before shipping if this is so.

DELIVERY

PROVEN TRACK RECORD: we deliver fast AND prices are low. For your protection, we send everything by signed for delivery and each parcel has a reference number. All items are posted by signed-for UK delivery and international signed for Airmail to countries outside UK. Items ordered over the weekend or on Bank Holidays will be sent out on the next working day.

£3.50 FOR UK ORDERS ORDERS OVER £50 - POSTAGE IS FREE IN UK INTERNATIONAL ORDERS THE POSTAGE IS PRICED AS FOLLOWS: EUROPE - ORDERS UP TO THE VALUE OF £49.99 THE POSTAGE COSTS £5, UP TO THE VALUE OF £100 POSTAGE COSTS £8 , AND £100 AND ABOVE COSTS £16 REST OF THE WORLD - ORDERS UP TO THE VALUE OF £49.99 THE POSTAGE COSTS £10, UP TO THE VALUE OF £100 POSTAGE COSTS £15 , AND £100 AND ABOVE COSTS £22.

Items sent 1st Class Signed For Delivery within UK should take 1-3 days to arrive . Items sent abroad usually take 7-10 days. In all cases, should the item be late in arriving, please let us know. We can give you its tracking number and chase it up for you. For countries overseas, you should allow 7-10 days normally but occasionally services can take up to two weeks.

Large overseas orders may need to be split into smaller parcels due to weight restrictions. Soho's will not be liable for non-delivery of items by carrier.

We try to despatch all items within 5 working days of payment clearing. Most items are despatched on a next day basis for all payments received by 2pm. In the event of an item running out of stock after payment, we will contact you to let you know of the delivery time. If we cannot get the item, a full refund will be issued and the order cancelled. Please note that postage for items sent back to us is non-refundable.

If there is a delay in getting your item to you, you will be informed within 24 hours, either by email or by telephone. If you have ordered something which is taking longer than the specified time to arrive, please contact us. Sometimes payments are awaiting verification by the bank and this will delay the time it takes to send an item to you.

All of our packages require a signature, which guarantees tracking to your door. You can request tracking information from us. NB: If items are uncollected they will eventually be returned to us and incur a charge for sending them out again.You can leave a note for the delivery agent to leave the package in a safe place and he will sign for it himself in UK.

NEXT DAY DELIVERY (UK only): please make sure that you place your order before 2 p.m. which is the cut-off time before the postvan comes. Royal Mail do not operate the Guaranteed Next Day Delivery for Saturdays, so orders placed on Fridays will get to you on Monday, or Tuesday if your order comes in after the cut-off time.

Returns

We accept returns via post only, NOT at any of our high street stores.

Returns should be sent to:

THIRDFACE CLOTHING LTD, PO BOX 6681, WEYMOUTH, DORSET, DT4 4DG RETURNS & REFUNDS:

To return an item, simply wrap it up, include the packing slip it came with or your order number and write your instructions to us. Just send the packing slip back and use the original packaging (you can turn it inside out and return it with our address on it).NO EXTRA CHARGE FOR US TO EXCHANGE THE ITEM YOU BOUGHT but we do expect you to cover the postage back to us.

Please include details of the reason for the return, including full description of any faults or errors. This will ensure that you receive your refund or replacement goods promptly.

Please make sure that you have addressed the package clearly.

You should obtain a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

Should you not be 100% happy with an item, we offer a refund or item exchange for items returned unworn in their original packaging within 10 days of the shipping date. there is no charge to send an item back to you, but if we have to send the same goods 3 times there is a charge of £3.50.

Faulty items may be returned and a replacement item will be sent or a refund will be given if the correct item can not be sent. If we can offer a replacement, we will send it. If you refuse to accept a replacement when one can be made, a refund will be given if requested. For items that go out of stock, buyers will be given a choice of a refund or to wait until there is stock.

GOODS ABROAD: We do take notice that goods purchased abroad cannot meet the ten-day returns target and you should inform us by email if you intend to return an item, as soon as possible.

FAULTY GOODS: If the goods arrive faulty or damaged, we will replace or exchange such goods. We will return goods that are returned in an unsaleable condition such as smelling of cigarette smoke, being without wrapping or labels, or with traces of deodorant or pet hair. Please bear in mind that, having accepted the goods sent to you, you are legally and morally the owner of items you have bought. All returned goods are scrutinised and will be sent straight back if they do not meet our returns standards.

After the ten day refund period has elapsed, we operate an exchange only policy for a period of 30 days after purchase. We may extend this time limit during Christmas or other holidays, when there will be a written notice on the website.

Once you have received an item and it has been in your possession for the ten day period, you are considered to be the legal and moral owner of the goods. In all cases, where an exchange can be made but a refund requested, we reserve the right to make a re-stock charge of 10-30%. This also applies if customers order large quantities of goods and return all, or most, of them.

This policy is in addition to any statutory rights which you have as a consumer.

Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped.

Please make sure that you have addressed the package clearly.

You should obtain a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

If you wish to cancel your order, please send us an e-mail or contact us by phone. If you return an item for a refund and the order was over £50 (therefore with free postage), the actual postage fee paid by sohos.co.uk is chargeable, if the total spent is now less than £50.

Payment

We accept Mastercard, Switch, American Express and Visa credit and debit cards.

If you are in UK and wish to use Maestro card, please telephone us on (0044) 0845-370-3773 and we will take payment through our Streamline secure server.

Postage costs are calculated for you at the checkout pages and before you reach the Protx/Sagepay pages (where you have to pay). You can use the drop-down menu to select the country for delivery.

If you are shopping from North America or anywhere else in the world, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

If you prefer to purchase offline, you can telephone us on 0845 370 3773. Alternatively, you can print out the order form from the checkout page and send with a cheque or credit card details to:

Thirdface Clothing, PO Box 6681, Weymouth, Dorset, DT4 4DG.

Cheques should be made payable to ThirdFace Clothing Ltd. Note that your goods will not be dispatched until your cheque has cleared.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You are entitled by law to cancel the contract within 7 days of purchase. If the goods have already been despatched, please send them back as soon as they arrive.

Security

Buying online is safe! Soho's checkout is hosted in a secure environment.

We have implemented numerous measures to ensure that purchasing online from us is 100% safe and secure.

The final checkout phase of our shop is hosted by Protx/Sagepay, or you can use the drop-down menu to choose Paypal. As two of the world's largest and most established payment providers on the Internet, we have chosen to entrust our security arrangements to them. Your credit card details are encrypted over a 128bit SSL connection and transactions are secured and processed by Protx backed by VeriSign's internet security infrastructure.

When you proceed to our payment page, you can see that the pages are secure by looking at the address which changes from being http:// to https:// You will also see a padlock symbol or key in the bottom bar of your browser.

This also means that all details are confidential while input on the Internet and stay confidential when passed to the Protx. We do not store or view your credit card details at any time; even if we refund your purchase for any reason, we do not physically see your card details.

As an extra security measure, your credit card details will not be retained on our secure servers, and this is why you must re-enter your card details each time you purchase anything from the site.

You can find the Protx website at www.protx.com and their VeriSign Secure Certificate seal here. Paypal can be found at www.paypal.co.uk.

If you have any concerns or would prefer to place your order in another way, please telephone us on 0845 370 3773 or email us at .

Privacy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

NOTE: ALL PHOTOGRAPHS AND COPY ARE THE PROPERTY OF SOHO'S WEBSITE. We reserve our legal rights to take such steps as are necessary to protect our customers and Soho's intellectual property.